Ecommercer Customer Journey

Understanding every step. Optimizing every touchpoint.

Understanding every step. Optimizing every touchpoint.

Understanding every step. Optimizing every touchpoint.

Let's talk

Let's talk

Let's talk

We help you map, priotitize and convert customer touchpoints into long lasting customer relations

It takes six distinct omnichannel touchpoints, on average, to convert a retail customer from the first impression. We support you in stitching together a seamless customer journey for both new and returning customers.

Your customers don’t move in a straight line from awareness to conversion …

… Actually 73% of consumers use multiple channels toward an e-commerce conversion.

At Fact we connect the dots, turning the first touch of awarenss into lifelong relations.

Want to know how? Get in toruch

Want to know how? Get in toruch

Want to know how? Get in toruch

Uncover e-commerce business potentials

At Fact we always try to look for ways to improve our customers e-commerce business. Want to uncover your potentials?

Try us out

WORKSHOP | E-commerce customer journey

Tailored workshop to unlock the potentials of your e-commerce omnichannel setup.

TRACKING ANALYSIS | Unlocking data potentials

Get full transparency and turn data insights into e-commerce business.

AUDIT | SEO & Content for Fashion / Lifestyle / Beauty

We have specialized in SEO & Content optimizations for fashion. lifestyle and beauty brands.

AUDIT | Unlock paid media potentials

In doubt whether you have the right or just fully-updated Paid social and search setup? Let's support you in that overview.

Uncover e-commerce business potentials

At Fact we always try to look for ways to improve our customers e-commerce business. Want to uncover your potentials?

Try us out

WORKSHOP | E-commerce customer journey

Tailored workshop to unlock the potentials of your e-commerce omnichannel setup.

TRACKING ANALYSIS | Unlocking data potentials

Get full transparency and turn data insights into e-commerce business.

AUDIT | SEO & Content for Fashion / Lifestyle / Beauty

We have specialized in SEO & Content optimizations for fashion. lifestyle and beauty brands.

AUDIT | Unlock paid media potentials

In doubt whether you have the right or just fully-updated Paid social and search setup? Let's support you in that overview.

Uncover e-commerce business potentials

At Fact we always try to look for ways to improve our customers e-commerce business. Want to uncover your potentials?

Try us out

WORKSHOP | E-commerce customer journey

Tailored workshop to unlock the potentials of your e-commerce omnichannel setup.

TRACKING ANALYSIS | Unlocking data potentials

Get full transparency and turn data insights into e-commerce business.

AUDIT | SEO & Content for Fashion / Lifestyle / Beauty

We have specialized in SEO & Content optimizations for fashion. lifestyle and beauty brands.

AUDIT | Unlock paid media potentials

In doubt whether you have the right or just fully-updated Paid social and search setup? Let's support you in that overview.

Events and articles

Discover the latest handpicked blog entries to get started.

Discover the latest handpicked blog entries to get started.

Event and Articles

Event and Articles

Event and Articles

Pink Flower

September 23, 2023

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Articles

Conversion Rate Benchmarks in the fashion/lifestyle industry
Pink Flower

September 23, 2023

·

Articles

Conversion Rate Benchmarks in the fashion/lifestyle industry
The state of fashion

May 8, 2025

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Report

Download | The State of Fashion
The state of fashion

May 8, 2025

·

Report

Download | The State of Fashion
Pink Flower

September 23, 2023

·

Articles

Conversion Rate Benchmarks in the fashion/lifestyle industry
The state of fashion

May 8, 2025

·

Report

Download | The State of Fashion
Henrik Hermansen, NN.07

November 12, 2023

·

Interview

“Having the right strategy in place to ensure a 360-degree experience for the consumer at every touchpoint is crucial for long-term success”