Ecommercer Customer Journey

Understanding every step. Optimizing every touchpoint.

Let's talk

We help you map, priotitize and convert customer touchpoints into long lasting customer relations

It takes six distinct omnichannel touchpoints, on average, to convert a retail customer from the first impression. We support you in stitching together a seamless customer journey for both new and returning customers.

Your customers don’t move in a straight line from awareness to conversion …

… Actually 73% of consumers use multiple channels toward an e-commerce conversion.

At Fact we connect the dots, turning the first touch of awarenss into lifelong relations.

Want to know how? Get in toruch

Uncover e-commerce business potentials

At Fact we always try to look for ways to improve our customers e-commerce business. Want to uncover your potentials?

Try us out

WORKSHOP | E-commerce customer journey

Tailored workshop to unlock the potentials of your e-commerce omnichannel setup.

TRACKING ANALYSIS | Unlocking data potentials

Get full transparency and turn data insights into e-commerce business.

AUDIT | SEO & Content for Fashion / Lifestyle / Beauty

We have specialized in SEO & Content optimizations for fashion. lifestyle and beauty brands.

AUDIT | Unlock paid media potentials

In doubt whether you have the right or just fully-updated Paid social and search setup? Let's support you in that overview.

Uncover e-commerce business potentials

At Fact we always try to look for ways to improve our customers e-commerce business. Want to uncover your potentials?

Try us out

WORKSHOP | E-commerce customer journey

Tailored workshop to unlock the potentials of your e-commerce omnichannel setup.

TRACKING ANALYSIS | Unlocking data potentials

Get full transparency and turn data insights into e-commerce business.

AUDIT | SEO & Content for Fashion / Lifestyle / Beauty

We have specialized in SEO & Content optimizations for fashion. lifestyle and beauty brands.

AUDIT | Unlock paid media potentials

In doubt whether you have the right or just fully-updated Paid social and search setup? Let's support you in that overview.

Uncover e-commerce business potentials

At Fact we always try to look for ways to improve our customers e-commerce business. Want to uncover your potentials?

Try us out

WORKSHOP | E-commerce customer journey

Tailored workshop to unlock the potentials of your e-commerce omnichannel setup.

TRACKING ANALYSIS | Unlocking data potentials

Get full transparency and turn data insights into e-commerce business.

AUDIT | SEO & Content for Fashion / Lifestyle / Beauty

We have specialized in SEO & Content optimizations for fashion. lifestyle and beauty brands.

AUDIT | Unlock paid media potentials

In doubt whether you have the right or just fully-updated Paid social and search setup? Let's support you in that overview.

Events and articles

Discover the latest handpicked blog entries to get started.

Event and Articles

September 3, 2026

Morning Facts

E-commerce as you know it is over. AI-commerce is open.

October 29, 2025

Report

Download | Klaviyo benchmark '25 report for fashion, beauty and lifestyle

May 8, 2025

Report

Download | The State of Fashion

October 29, 2025

Report

Download | Klaviyo benchmark '25 report for fashion, beauty and lifestyle

May 8, 2025

Report

Download | The State of Fashion

February 14, 2024

News

We help you map, priotitize and convert customer touchpoints into long lasting customer relations

It takes six distinct omnichannel touchpoints, on average, to convert a retail customer from the first impression. We support you in stitching together a seamless customer journey for both new and returning customers.

Your customers don’t move in a straight line from awareness to conversion …

… Actually 73% of consumers use multiple channels toward an e-commerce conversion.

At Fact we connect the dots, turning the first touch of awarenss into lifelong relations.

Uncover e-commerce business potentials

WORKSHOP | E-commerce customer journey

TRACKING ANALYSIS | Unlocking data potentials

AUDIT | SEO & Content for Fashion / Lifestyle / Beauty

AUDIT | Unlock paid media potentials

Uncover e-commerce business potentials

WORKSHOP | E-commerce customer journey

TRACKING ANALYSIS | Unlocking data potentials

AUDIT | SEO & Content for Fashion / Lifestyle / Beauty

AUDIT | Unlock paid media potentials

Uncover e-commerce business potentials

WORKSHOP | E-commerce customer journey

TRACKING ANALYSIS | Unlocking data potentials

AUDIT | SEO & Content for Fashion / Lifestyle / Beauty

AUDIT | Unlock paid media potentials

Events and articles

E-commerce as you know it is over. AI-commerce is open.

Download | Klaviyo benchmark '25 report for fashion, beauty and lifestyle

Download | The State of Fashion

Download | Klaviyo benchmark '25 report for fashion, beauty and lifestyle

Download | The State of Fashion

Fact acquires IC Robotics